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Frequently Asked Questions

1. How long are shipping times?

Your products will ship within two days of your order. Each product at Torchnights has an estimated delivery time that you can find in the product description.

2. Whats your returns policy?

Instead of returning items you should contact us first for a full refund. Tell us what went wrong, send along a picture, and we'll give you your money back in full.

3. Can i cancel my order?

Cancellations are possible if you do not receive your item within the timeframe specified for each individual product.

4. What happens if i receive the wrong order?

If your order is incorrect. Take a picture of the item then we will refund your money.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you did not get the exact product you expected, just let us know and we will get you a new one.

 

 

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